How BMTC’s mobile app is as unreliable as its buses

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Bengaluru: Sudhir Chandra, an HR professional, is new to the city. He logged on to the Bengaluru Metropolitan Transport Corporation’s mobile app to plan a day’s outing. The app did not detect all bus stops. The route numbers it showed were undecipherable. Chandra walked from one bus stop to another before he caught the right bus to Domlur from Banaswadi.

Mrinal D’Souza, a student, decided not to use the Vayu Vajra bus to reach the Kempegowda International Airport. Reason: she could not locate a bus that passes through Indiranagar to the airport. She simply hired a cab instead.

The app is not much of a help for passengers, especially those unfamiliar with the city. Although the BMTC’s 6,000 buses have a GPS-based tracking system that locates them real-time, this feature on the mobile app is inaccurate.

The app does not detect the location of all buses either. All this at a point of time when bus travel is being projected as the solution to traffic woes and air pollution.

“I have had both good and bad experiences using the app. Sometimes the bus does not arrive though the app shows that it is arriving in five minutes. The app also shows defunct routes such as G1, which only indicates that the app has not been updated,” Pravir Bagrodia, a frequent BMTC bus user, says.

Sundaram R., a software professional at ITPB, said the mobile app is not user-friendly. “I prefer using the bus and travel regularly between Kundalahalli Gate and ITPB. I have seen different buses arriving, which

the app does not show up. The app is cluttered and confusing,” he said.

A BMTC official admitted that there were several issues with the app and that they were being set right. “The mobile application is two years old and not updated. We will make it a userfriendly app, taking ideas from Uber and Ola,” he added. The BMTC, he said, is talking to the e-Governance department to develop a new app.

Source: Economic Times