KEY HIGHLIGHTS
- Rahul Kabra shared pictures of bills for the same food he ordered from Zomato and offline
- While the Zomato bill was for Rs 690, the offline order cost Rs 512
- The price difference in online and offline orders has sparked a debate on the Internet
“Proof that #Zomato wants to make more money per order than the food service provider!” Kabra wrote.
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He placed an order for veg black pepper sauce, veg fried rice and mushroom momo from The Momo Factory in East Kandivali, Mumbai via Zomato.
“Cost for offline order INR 512. Cost for Zomato order INR 690 (after applied discount of INR 75). Cost escalation 34.76% per order at INR 178 = (690-512)/512,” he added.
Kabra said, “Assuming Zomato brings visibility and more orders to the food service provider, should it charge such high price? I think there is a need to cap this cost escalation which should be implemented by the government so as to make this a win-win for all stakeholders.”
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The price difference in online and offline orders sparked a debate.
One user said, “Zomato does not decide the menu and the price. It’s the restaurant partners that provide the same. Some of these partners inflate the price to partly compensate for their commission to Zomato.”
Another wrote, “If you value your time, the expense of travelling to a restaurant for pick up (gas prices have risen significantly), and the hassles less than the extra cost you are incurring, it makes sense not to utilise these applications.”
A third user added, “It will be better if they keep the menu as same and take their charges separately. At least there will be no grievance with the users.”
Someone commented, “These food delivery apps have come to the conclusion that whatever they charge, we are ready to pay as we have time constraints… They are taking undue advantage of our situation.”
A post read, “And my observation, Zomato/Swiggy delivered packages have a lesser quantity than offline pickups from individuals.”
Zomato responded to the post, saying, “Hi Rahul, Zomato being an intermediary platform between a customer and a restaurant, does not have any control over the prices implemented by the restaurant partners on our platform. That said, we have conveyed your feedback to the restaurant partner and have requested them to look into this.”
