The National Consumer Disputes Redressal Commission (NCDRC) has directed a luxury hotel chain to pay ₹2 crore as compensation to a woman observing that “she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model.”
A bench of President RK Agrawal and Member Dr SM Kantikar awarded compensation after noting that women are no doubt cautious about their hair, spend a handsome amount on keeping them in good condition, and are emotionally attached to them.
The commission noted that complainant Aashna Roy was a model for hair products because of her long hair and had done modeling for big hair-care brands but due to haircutting against her instructions, she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model.
“She was also working as a Senior Management Professional and earning a decent income. She underwent severe mental breakdown and trauma due to negligence in cutting her hair and could not concrete her job and finally, she lost her job,” the bench said in an order dated September 21.
Apart from this, the hotel, ITC Maurya, is also guilty of medical negligence in hair treatment, the commission said, adding that her scalp was burnt and there is still allergy and itching due to the fault of the staff.
A bare perusal of the WhatsApp Chat adduced by the complainant reveals that the hotel had admitted the fault on their part and by offering the free hair treatment tried to cover it, the NCDRC added.
“The complaint is allowed partly and we are of the considered view that it would meet the end of justice in case the complainant is granted compensation of ₹2,00,00,000. Hence, we direct the Opposite Party No.2 to pay a compensation of to the Complainant within eight weeks,” it ordered.
In April 2018, complainant Aashna Roy visited a salon at the Delhi-based hotel a week before an interview and specifically asked for “long flicks covering her face in the front and at the back and four-inch straight hair trim from the bottom”.
However, she alleged that the hairdresser did not abide by her instruction and chopped off her entire hair leaving only four inches from the top and barely touching her shoulders.
She complained about this to the management of the Salon, who in turn offered her a free hair treatment, which she claimed caused permanent damage due to excess ammonia, which resulted in excessive irritation in her scalp.
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