NEW DELHI: Vodafone Idea (Vi) had the fastest mean mobile download speeds as it increased its download speed performance over Airtel from Q3 owing to its continuing investments into network improvements while JioFiber led the fastest mean download speed over fixed broadband among India’s top providers during Q4 2020, a report by global network testing firm Ookla said.
Airtel had the second-fastest mean download speed, followed by Jio at the third position for performance, ratings, and NPS.
Vi led Airtel and Jio on NPS, but none of the providers’ scores were positive, indicating that customers were not likely to recommend any of the providers, the report noted.
On the fixed broadband side, JioFiber with a 3.7 star NPS was followed by ACT at the second position, followed by Airtel and Excitel, respectively.
ACT and Excitel had the same star rating, while ACT had a higher NPS. Airtel had the third-highest NPS.
State-run Bharat Sanchar Nigam Limited (BSNL), however, had the lowest mean download speed over fixed broadband during the same period but Hathway had the lowest rating and NPS.
The network testing firm also highlighted that India witnessed strong internet speed increases during 2020 owing to 4G expansions, resulting in mobile speed improvements. Fiber rollouts, on the other hand, are driving broadband speeds.
India also led in fixed broadband among SAARC countries from Q2 2020 onwards, followed by Bangladesh, and Sri Lanka, respectively.
The Maldives, the only SAARC country with active 5G during the year, had the fastest mean mobile download speed while Afghanistan had the slowest mean download speed over mobile among SAARC countries throughout 2020.